Frequently Asked Questions

Event Location and Hotel Details

Where will Global MannaFest 2018 be held?

Gaylord Texan Resort & Convention Center
1501 Gaylord Trail, Grapevine TX 76051
Phone: (817) 778-1000

How do I make reservations at the host hotel?

Reservations:

To make your reservation for the Gaylord Texan call 877-491-5138 (toll free) or https://aws.passkey.com/go/MannaFest2018.

If you make your reservations over the phone, be sure to mention the hotel code and group name:

  • Hotel Code: MAN
  • Group Name: MannaFest 2018

Rooms are available:
April 26, 2018 – May 3, 2018

Room Rates:
Single/double: $189
Triple: $209
Quads: $229
Tax rate is 13%

ADDITIONAL PERSON

Additional person will be charged at a rate of $20.00 per person, per night, with a maximum of four (4) persons per guestroom.

Resort fee:

A daily resort fee of $20.00 per room, per day plus the current state and local tax of 13% (tax is subject to change), will be charged in addition to the room rates set forth above.

This fee includes:

  • Local phone calls (817 area code only)
  • 2 bottles of water per day in guest rooms
  • Discounted transportation service to designated Grapevine locations provided by City of Grapevine shuttle.
  • Wired and wireless high-speed internet access in guest rooms.
  • Admission for 2 to Glass Cactus Nightclub (ages 21 and up Friday – Saturday, excluding ticketed events).

Important Notices

  • A deposit equal to the cost of one night’s room rate will be charged to your credit card at the time the reservation is made.
  • Depending on availability, the hotel cut-off date is March 29, 2018 to take advantage of the special Mannatech room rate.
  • Hotel allows individual cancellations without penalty up to seventy-two (72) hours prior to the attendees’ scheduled arrival date
  • Attendees can also call Marriott reservations at 1-817-778-1000. Please make sure you mention you are with Mannatech

Are there other hotels available?

Not at this time. If the Gaylord Texan sells out, we will add additional hotels in the area.


Parking

Will I be charged for parking?

Self-parking rate reduced to $15 plus taxes per day for Mannatech group.


Travel

Which airport should I use to fly into Grapevine, Texas?

Dallas Fort worth International (DFW)
6 minutes

2400 Aviation Drive
DFW Airport, TX 75261
972-973-3112
www.dfwairport.com

Dallas Love Field
30 minutes

Love Field Terminal Building
8008 Herb Kelleher Way, LB 16
Dallas, TX 75235
214-670-LOVE (5683)

Will there be discounted ground transportation between the airport and hotel?

Super Shuttle Discount Code: 8G9S3
From Dallas Fort Worth airport the rate is $13 each way.
From LoveField airport the rate is $21 each way.

Please use the link below to access the Mannatech discounted rate for Super Shuttle:
SuperShuttle Airport Transportation Discount Link

Gaylord Hotel Shuttle: 

  • DFW Airport Departure: Walk-Up Rate – $39*, Reserved Rate – $66*
    • Rates noted above are for individuals who prefer to ride alone and or not wait on the shared ride mentioned below.
  • Love Field Departure: Walk-Up Rate – $89*, Reserved Rate – $93*
  • Local Transfers: Walk-Up Rate – Grapevine Mills Mall / Downtown Grapevine – $17*
      *Transfer rates include two guests; Additional guests are $2 each; Rates do not include driver gratuity
  • Hourly Service: Black Chevrolet Suburban with Professional Chauffer – $95* per hour
      *2 hour minimum, plus driver gratuity
  • Mini-bus service is available. Please call 1-817-778-2400 for more information

For additional information regarding pricing and reservations, please call the Gaylord Transporation Department at 1-817-778-2400.

*Pricing is for the first two passengers, plus $5 for each additional passenger.

Airport Transportation Provided through the Gaylord Texan

Gaylord Texan Resort will provide shared transportation services to DFW Airport every 30 minutes (at every hour and half hour) between 5:00am – 2:00pm daily. The fee is $15 per person. Please note this does not include transportation from DFW Airport to the resort. This is also based on availability.  First come, first serve will apply.  This is a shared ride rate with 4-5 others and departs the hotel every 30 minutes from 5am – 2pm as mentioned above.


Attendee Meetings and M5M Celebration

In addition to the General Sessions, will there be special meetings, trainings or parties?

Qualified Silver and Above Presidential Dinner (by invitation only)
Glass Cactus: Attire: Suits for men, coctail attire for women

North America Meeting

Presidential Meeting – Business Casual (location TBD)

M5M Celebration Reception – Suits for men, cocktail attire for women (Texas Ballroom)


Meals

Meals are available to us at a discounted rate. Attendees will be on their own for dinner

Location: Longhorn C
Breakfast Buffet- $17 inclusive
Lunch Buffet- $21 inclusive; Boxed lunch- $17 inclusive

*Prices above are inclusive of all taxes and service fees


Corporate Tours


Tour the New Mannatech Headquarters.

Tour cost: Complimentary

Registration ends March 30, 2018 for tours Friday, April 27 – May, 1, 2018

Once you have arrived at the Gaylord Texan, proceed to Corporate Tour booth located in the Longhorn Exhibit Foyer to check in and pick up your tour ticket.

Busses will be scheduled based on the time you selected. Attendees may not change on site. Attendees will receive a ticket to get on the bus at the booth.

Tour Schedule:

Thursday April 26 – No transportation from the Gaylord provided. Attendee is on own for transportation to the office.
*Registration is not available for Thursday. First come, first serve.

Friday April 27 – Transportation provided from the Gaylord

Monday, April 30 – Transportation provided

Space is limited Book Now: Friday, April 27 – Monday April 30, 2018

Click here to register.


Event Registration

Which ticket options are available?

  • General Sessions $219 through April 2, 2018; $259 April 3 through onsite, 2018
  • M5M Celebration Reception – No longer available for sale
  • Translation $8
  • Onsite Registration $259.  Credit Cards only.

Are refunds available?

Event registration Cancellation & Refund requests are due February 2, 2017. If you request a refund after this date, we can only process a transfer for you. Please email events@mannatech.com to request this transfer and provide the Associates account number, first and last name, and email address for the transfer to be completed.

How do I receive my refund?

MannaFest Bundle pre-purchased at MannaFest are non-refundable.
*You may cancel your bundle but no refunds.

Individual tickets pre-purchased at MannaFest are non-refundable
*You may cancel your bundle but no refunds.

If you purchased tickets at regular price April 10 – November 30, 2017. Refund requests are due February 2, 2017. You will receive a full refund.

50% refund available for requests that are received by February 2, 2018. Tickets purchased after December 1, 2017 – February 2, 2018 will receive a 50% refund available. If you request a refund after due dates, we can only process a transfer for you. Please email events@mannatech.com to request this transfer and provide the Associates account number, first and last name, current leadership level, and email address for the transfer to be completed.

Can I receive a refund by check?

We are not currently set up to offer refund checks.

Can I use my event golden ticket for MannaFest 2018?

No, the golden tickets are designed for you to use to attend a local regional meeting.

How do I update my MannaFest bundle guest/s names?

Modify Registration Steps:

  1. Go to www.mannafest.com
  2. Click Register Online
  3. Click the link at the top right labeled “Already Registered”
  4. Enter your registration details
    1. First and last name
    2. Email address
    3. Confirmation number (If you need this resent to you email events@mannatech.com)
    4. Click OK
  1. Click Next
  2. Click Modify
  3. Once the columns appear with your name, choose “Add Guest
  4. Add registration type
  5. Enter first and last name
  6. Email address is optional
  7. Click Next
  8. Select seating
  9. Select M5M
  10. Select Presidential meeting (If applicable. This is HLE)
  11. Click Next
  12. Page will display the guest you added.
  13. If you are ready to add the other guest/s in your group – Click Add Guest and repeat the steps 8 – 15
  14. Click Finish when guest registration is completed.
  15. Each guest will have their own confirmation number.

*All guest/s names need to be submitted by February 28, 2018.

Is there a guest fee?

Guests pay to attend the event at the same cost as an Associate or Preferred Customer.

Are children allowed at the event?

Yes.

Is there a discount for children?

Children under 14  are free of charge.

Will daycare services be provided?

Daycare services will not be provided at the event.

What is the charge for an international attendee?

The cost is the same as the domestic cost and is in USD. Please see pricing above.

Do you offer special needs seating?

Yes. Please select the option to choose special needs seating.

Do you offer special accommodation for the hearing impaired (CART)?

Yes. Please select the option to choose hearing impaired seating.

Do you offer wheelchair rental?

Coming Soon

Do you offer translation?

Yes. Translation is available in Japanese, Korean, Mandarin Chinese and Spanish. Translation is provided at an additional cost (unless purchasing a bundle) and must be selected during the registration process prior to the deadline of February 1, 2018.

All attendees need a translation headset. Including English speaking attendees. Presentations will be presented in multiple languages.


Storefront

What are the hours of operation?

Saturday, April 28 – 5pm – 7pm and 10:00pm to midnight
Sunday, April 29 – 9am – 1:30pm and 3pm – 7pm
Monday, April 30 – 12pm – 7pm

Can storefront orders be placed in a future Month?

All orders must be placed in the current Month.

Which Month can I order in?

April or May depending on the date.

Which forms of payment will be allowed in the storefront?

U.S. cash currency will be accepted. While attending the U.S. event, all attendees from all countries will need to have one of the following credit cards to use for storefront purchases: Visa, MasterCard, American Express or Discover. Personal checks will NOT be accepted.

Please note: Diners club is NOT accepted from any country.

Do you accept traveler’s checks?

We accept traveler’s checks, cashier checks, and money orders in USD currency only.


Recognition

Who do I contact for questions about recognition?

Please email recognition@mannatech.com

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