Frequently Asked Questions

Event Location and Hotel Details

Where will Global MannaFest 2018 be held?

Arlington Convention Center
1200 Ballpark Way
Arlington, Texas 76011

How do I make reservations at the host hotel?

Reservations:

To make reservations at Sheraton Arlington hotel, call (800) 325-3535 (toll free 24/7) or https://www.starwoodmeeting.com/events/start.action?id=1805152774&key=1D78A923.

If you make your reservations over the phone, be sure to mention the discount code:

  • Mannafest 2019

Rooms are available:

April 2, 2018 – May 3, 2019

Room Rates:

Single/double: $169 + tax

Triple: $179

Quads: $189

Tax rate is 17% plus $1.90 Entertainment Fee

ADDITIONAL PERSON

This fee includes:

  • Local phone calls (817 area code only)
  • Wireless high-speed internet access in guest rooms and meeting rooms.

Important Notices

  • A deposit equal to the cost of one night’s room rate will be charged to your credit card at the time the reservation is made.
  • Depending on availability, the hotel cut-off date is March 1, 2019 to take advantage of the special Mannatech room rate.
  • Hotel allows individual cancellations without penalty up to seventy-two (72) hours prior to the attendees’ scheduled arrival date
  • Attendees can also call Sheraton reservations at 800-325-3535. Please make sure you mention you are with Mannatech.

Are there other hotels available?

Not at this time. If the Sheraton Hotel sells out, we will add additional hotels in the area.


Parking

Will I be charged for parking?

Sheraton parking is complimentary.

Arlington Convention Center: $5.00. NOTE: there are no in/out privileges.


Travel

Which airport should I use to fly into Arlington, Texas?

Dallas Fort worth International (DFW)
14 minutes (12.7 miles)
2400 Aviation Drive
DFW Airport, TX 75261
972-973-3112
www.dfwairport.com

Dallas Love Field
30 minutes (20 Miles)
Love Field Terminal Building
8008 Herb Kelleher Way, LB 16
Dallas, TX 75235
214-670-LOVE (5683)

Airport Transportation is complimentary through the Sheraton Hotel from Dallas/Ft. Worth airport (DFW).


Attendee Meetings

In addition to the General Sessions, will there be special meetings, trainings or parties?

Qualified Presidential Dinner: (by invitation only)—Sheraton Hotel-The Plaza

Attire: Suits for men, cocktail attire for women

Breakout Sessions: To Be Determined

Presidential Meeting: Business Casual (location TBD)

Closing Party: To Be Determined


Meals

Meals are available at the Sheraton Hotel and Arlington Convention Center at attendees own expense.


Corporate Tours

Tour the Mannatech Headquarters.

Tour cost: To Be Determined

Registration: To Be Determined

Tour Schedule: To Be Determined


Event Registration

Which ticket options are available?

  • General Sessions $123 through November 30, 2018; $143 December 1, 2018 through April 2, 2019.
  • Translation $8
  • Onsite Registration $159.  Credit Cards only.

Are refunds available?

Event registration Cancellation & Refund requests for a full refund are due November 30, 2018. Contact events@mannatech.com to request this transfer and provide the Associate’s account number, first and last name, and email address foer the transfer to be completed. Cancel by March 19, 2019 for a 50% refund. After March 19, 2019, no refunds will be processed.

How do I receive my refund?

Tickets prepurchased at Mannafest 2018 are NON-REFUNDABLE.

Can I receive a refund by check?

We are not currently set up to offer refund checks.

Can I use my event golden ticket for MannaFest 2018?

NO, THE GOLDEN TICKETS ARE DESIGNED FOR YOU TO USE TO ATTEND A LOCAL REGIONAL MEETING.

Modify Registration Steps:

  1. Go to www.mannafest.com
  2. Click Register Online
  3. Click the link at the top right labeled “Already Registered”
  4. Enter your registration details
    1. First and last name
    2. Email address
    3. Confirmation number (If you need this resent to you email events@mannatech.com)
    4. Click OK
  1. Click Next
  2. Click Modify
  3. Once the columns appear with your name, choose “Add Guest
  4. Add registration type
  5. Enter first and last name
  6. Email address is optional
  7. Click Next
  8. Select seating
  9. Select M5M
  10. Select Presidential meeting (If applicable. This is HLE)
  11. Click Next
  12. Page will display the guest you added.
  13. If you are ready to add the other guest/s in your group – Click Add Guest and repeat the steps 8 – 15
  14. Click Finish when guest registration is completed.
  15. Each guest will have their own confirmation number.

*All guest/s names need to be submitted by February 11, 2019.

Is there a guest fee?

Guests pay to attend the event at the same cost as an Associate or Preferred Customer.

Are children allowed at the event?

Yes.

Is there a discount for children?

Children under 14  are free of charge.

Will daycare services be provided?

Daycare services will not be provided at the event.

What is the charge for an international attendee?

The cost is the same as the domestic cost and is in USD. Please see pricing above.

Do you offer special needs seating?

Yes. Please select the option to choose special needs seating.

Do you offer special accommodation for the hearing impaired (CART)?

Yes. Please select the option to choose hearing impaired seating.

Do you offer wheelchair rental?

Coming Soon

Do you offer translation?

Yes. Translation is available in Mandarin Chinese and Spanish. Translation is provided at an additional cost and must be selected during the registration process prior to the deadline of February 1, 2019.

All attendees need a translation headset. Including English speaking attendees. Presentations will be presented in multiple languages.


Storefront

What are the hours of operation?

Coming Soon

Can storefront orders be placed in a future Month?

All orders must be placed in the current month of April.

Which Month can I order in?

April

Which forms of payment will be allowed in the storefront?

U.S. cash currency will be accepted. While attending the U.S. event, all attendees from all countries will need to have one of the following credit cards to use for storefront purchases: Visa, MasterCard, American Express or Discover. Personal checks will NOT be accepted.

Please note: Diners club is NOT accepted from any country.

Do you accept traveler’s checks?

We accept traveler’s checks, cashier checks, and money orders in USD currency only.


Recognition

Who do I contact for questions about recognition?

Please email recognition@mannatech.com

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